Privacy Policy

1. Introduction

LuxeGlow Maldives ("LuxeGlow", "we", "us", or "our") operates the website luxeglow.mv and the LuxeGlow mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through BML Connect; we do not store card details)

2.2 Automatically Collected Information

When you use the Service, we may automatically collect:

• Device type and operating system
• Browser type and version
• IP address
• Pages visited, time spent, and navigation patterns
• App usage analytics

2.3 Cookies

We use cookies and similar tracking technologies to enhance your experience. You may disable cookies through your browser settings, but some features of the Service may not function properly.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create and manage your account
• Send order confirmations, shipping updates, and delivery notifications
• Process payments securely through our payment partners
• Provide customer support and respond to inquiries
• Personalize your shopping experience and provide product recommendations
• Send promotional offers and marketing communications (with your consent)
• Manage our rewards and loyalty program
• Improve our website, app, and services
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

4. AI-Powered Features

Our Service includes AI-powered product recommendations and a Beauty Advisor chatbot. These features use your browsing history and product preferences to provide personalized suggestions. The AI processes this data in real-time and does not permanently store conversation histories. You may choose not to use AI features without any impact on your ability to shop or use the Service.

5. Payment Security

All payments are processed through Bank of Maldives (BML) Connect, a PCI-DSS compliant payment gateway. We do not store, process, or have access to your full credit/debit card numbers. Payment transactions are encrypted using industry-standard SSL/TLS encryption.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors: BML Connect, to process your payments securely
• Delivery partners: To fulfill and deliver your orders
• Service providers: Third-party services that help us operate our business (hosting, analytics, email)
• Legal requirements: When required by law or to protect our rights

7. Data Storage and Security

Your data is stored securely on Supabase cloud infrastructure with encryption at rest and in transit. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request your data in a machine-readable format

To exercise any of these rights, please contact us at info@luxeglow.mv.

9. Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

10. Third-Party Links

Our Service may contain links to third-party websites or services (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: